BiyahekoCustomer Care
For Biyaheko Partners · Since 2012 Open now

Got a concern?
We're here.
Answers, not waiting.

Wallet, booking, refund or login: file your concern here and see the reply and status anytime, anywhere.

7 AM – 2 AM dailyTrack every replyAttach screenshotsRate your support

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Use the email registered with Biyaheko.

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Customer Care is for Biyaheko Partners. New Terminal ID? Request access.
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2012serving Filipino travel agents since
19 hrsCustomer Care open every day
1 placefor every concern and reply
BIYAHEKO CUSTOMER CAREBOARDING PASS
FROMCONCERN
✈
TOSOLVED
FLIGHTINQ-261029-4F2A
GATETeam Love
SEAT#3
CLASSWallet Concerns
BOARDING7 AM–2 AM
DAYSDaily
Filed · seat #3 in the queue
RESOLVED ✓
BK
INQ-261029-4F2A

Why file here, not FB chat?

  • ✓An INQ reference number right away
  • ✓Goes straight to the right team
  • ✓See the status: Open → Replied → Resolved
  • ✓Screenshots, history and rating in one place
Tap to flip back
Tap the pass

Why here, not FB chat?

Chat messages get buried. An inquiry here gets a reference number, a team that owns it, and a status you can see.

FB / Viber chat

Wait, follow up, wait again

  • ✕Buried under other messages
  • ✕No reference number
  • ✕You don't know who's handling it
  • ✕You repeat your story every follow-up
Biyaheko Customer Care

File once. Track it to the end.

  • ✓An INQ reference number right away
  • ✓Goes straight to the right team (Wallet, Refund, Ferry…)
  • ✓See the status: Open → Replied → Resolved
  • ✓Screenshots, history and rating, all in one place

Just 3 steps

Faster than finding the right chat thread.

1
Log in with your email

Your email registered with Biyaheko, plus your mobile number.

2
Pick your concern

Wallet, Refund, Add Baggage, Ferry and more. Attach a screenshot.

3
Track and rate

See the reply and status anytime. Rate your support when it's done.